Contact us

Questions about setup, your license or a purchase? Email [email protected] and we will help.

Found a bug? The bug report form is the quickest way to tell us, and it can take a screenshot.

When we answer

• Monday to Friday, 9:00 AM to 6:00 PM Pacific Time
• Usually within one business day, and always within three

What to include

• The email you bought with, or your receipt, for anything about a purchase
• Your browser and operating system, and their versions
• What happened, and where
• A screenshot or screen recording, if you have one

Refunds

Within 14 days of buying Pro, email us for a full refund. The refund policy has the details.

Responsible use

HumDocs is not intended for academic dishonesty, plagiarism, exam misconduct, or policy evasion. If your question involves disallowed use cases, we may decline assistance.